Frequently Asked Questions (FAQS)
What is your return policy?
If you have received a damaged shirt, the wrong product, or something defective please contact me immediately so that I can sort things out. I will do my best to make sure we can get things straightened out. Worn or washed items cannot be returned.
How should I take care of my shirt?
Wash the shirt inside out, in cold water, and with like colors. Air dry or tumble dry on low heat. This will ensure the longevity of the shirt. However, after heavy and prolonged use the shirt will show natural signs of wear. Do not iron on the design or dry clean.
How long does shipping take?
I try my best to ship out orders within 24 hours. However some days it may take 48 hours. Once shipped, domestic orders should arrive within 5 days. International orders may take anywhere from 2 to 10 weeks, depending on where you are located. If your order gets lost in the mail, let me know.
Do you ship internationally?
I’m still learning all the ins and outs of international shipping. I will do my absolute best to make sure you can enjoy Sotare, no matter where you are.
Is my credit card information secure?
Sotare’s shopping cart uses PayPal, which encrypts your information to ensure your security.
What does “Sotare” mean? How is it pronounced?
Sotare is derived from a Greek word “sotier” which means “savior”. It is pronounced so-tare.
Do you design shirts for bands and other people?
Yes! I am a freelance graphic artist and illustrator. I can do graphics, logos, illustrations, and more. Email me to work together on a project!